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Frequently Asked Questions

Availability

Q: is Joroto x2 available in Europe?

A: It is now available in US, Canada, UK. You can buy on either official site or Amazon.

Not available in Europe yet, in preparation.

POLICIES 

Q: Do your items have a product warranty?

A: All Joroto items have a Product Warranty. 

  • 1-year free replacement for all parts is provided for the bike!
  • 100% satisfying solutions if any issues!

PELOTON APP USER

Q: What if I need cadence data?

A: You can buy our RPM monitor, click here

Q: What is the Peloton Joroto Resistance Conversion?

A: According to many customers feedback, 3 turns=20; 6 turns=40; 9 turns =60... Reference link click here, These is a X2 resistance gauge on etsy, seems like helpful. Before we update next model to a smart bike, you can try it.

SHIPPING 

Q: Where do you ship from?

A: 

US Warehouse:

  • 11833 Cutten Rd #100, Houston,TX   Zip:77066
  • 5649 W 31st St STE A , IL  Zip:60804
  • 1175 E Francis St.Ontario, CA   Zip: 91761

Canada Warehouse:  

  • 340 Don Park Road.Unit 5 Markham, ON L3R1C5 Canada

 Acessesorry could ship from China warehouse or US warehouse.

Q: How long will it take to get my order?

A: It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 3-7 business days to deliver depending on what state you live in. For more info on our Shipping policy, click here: https://jorotofitness.com/pages/shipping-delivery

Q: Do you ship to England or Europe?

A: No, not yet. we are planning on it, we will update once we are ready.

ORDERS 

Q: I tried to use a coupon code, but it didn’t work. Why can’t I use my code?

A: There are couple possible reasons for why a coupon code didn’t work in your cart. The coupon codes offered for our website is typically one use per customer only, most of the time it applys to specific collection. If you are using on parts or accessory, it could not work.

PRODUCT

Q: What is the difference between X1s, X2, XM16 ?

A: There are difference on many data, for details,visit here spin bike comparison.

Q Where can I buy SPD pedals ?

A: https://jorotofitness.com/collections/parts-accessories

RETURNS 

Q: You offer FREE returns, right?

A: Unfortunately, No we do not. However if your item you just received has issues, arrived damaged or ins‘t working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you. But if you would like to return the item that is in 100% working good condition, we will still gladly take the return back. However the return shipping costs/services will not be provided by us. For more info on our return policy, click here: Return & Refund Policy 

PRODUCTS 

Q: Do your products need assembly?

A: Assembly is required on most of our equipment. These items come packed tightly and securely from the factory and do require assembly. Pls visit our youtube channel for instruction.

Q: How do I get assembly assistance?

A: All our products come with assembly instructions within the User Manual booklet. If further assistance is needed, email us at support@jorotofitness.com

Q: My item arrived, and its damaged! What do I do?

A: Firstly, don't freak out...take a deep breath. It's hard for major shipping carriers to deliver heavy packages across the USA perfectly every single time. We suggest to open the box and take a look inside. The items come packaged fairly well on the inside, so just because the outside box is dinged up, doesn't mean whats inside is dinged as well.

If you do encounter an issue, contact us immediately. Don't start disassembling the item and packing things back up in the box just yet. Reach out to us first and see if there's an easier solution. email us at support@jorotofitness.com

 

REPLACEMENT PARTS 

Q: Do you sell replacement parts for items that are out of warranty?

A: Most of our products we carry offer the entire line of replacement parts for purchase if you find the need to fix your Joroto item that is out of warranty. Please visit parts&accessory to purchase

CONTACT INFO –

Q: How can I contact you if my questions are not listed here?

Email us:   support@jorotofitness.com (For all countries)