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Shipping & Delivery

  • Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This notification means that we have received your order in our system.

After you pay by PayPal, the confirmation of the order will be carried out in real time on our website.

  • Order Processing:

Normally wes will send your order within 2 business days from the confirmation of your order. Warehouse closures and holidays may affect this timeline. It could be 5-7 days under Covid-19.

Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.

  • Order Shipment:

Unless otherwise specified, we provide free shipping for all products at this website which takes 3-7 business days to deliver. All products are shipped out from Our US warehouse or Canada warehouse, our 2 warehouse are:

11833 Cutten Rd #100, Houston,TX   Zip:77066

1175 E Francis St.Ontario, CA   Zip: 91761

Covid-19 Impact

    Under the Covid-19 influence, it could take 15 days or longer. please understand this situation.

    • Shipping Fee 

    Shipping Fee for The United States: all continental states are free shipping, so the free shipping policy does not serve Hawaii, Alaska

    Shipping Fee for Japan: Free shipping

    • Where can I receive my order?
    It will be sent to an address entered by you.
    • Can the delivery country be different from the purchase country?
    No. The delivery country must always be the same country in which the purchase was made.
    • Track my order

    Sure. In the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the " Track My Order" here or at the footer,

     

     

      Contact us if you have any question for order status:

      support@jorotofitness.com (For all countries)

      support_jp@jorotofitness.com ( ONLY for Japan)