Shipping & Delivery

Order Confirmation

    As soon as you place your order, you will receive an order confirmation e-mail. This notification means that we have received your order in our system.

    After you pay by PayPal, the confirmation of the order will be carried out in real time on our website.

    Order Processing

      Normally we will send your order within 2 business days from the confirmation of your order. Warehouse closures and holidays may affect this timeline.

      Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.

      Order Shipment

        Unless otherwise specified, we provide free shipping for all products at this website which takes 3-7 business days to deliver. All bikes and rowers are shipped out from our US warehouses or Canada warehouse, our  warehouses locations are:

        US Warehouse:

        • 11833 Cutten Rd #100, Houston,TX   Zip:77066
        • 5649 W 31st St STE A , IL  Zip:60804
        • 1175 E Francis St.Ontario, CA   Zip: 91761

        Canada Warehouse:  

        • 340 Don Park Road.Unit 5 Markham, ON L3R1C5 Canada

        Parts& Acessesorry could ship from China warehouse or US warehouse.


        Covid-19 Impact

          Under the Covid-19 influence, it takes about 5-10 days. A few times can be 20 days, please understand this situation.

          Shipping Fee 

            Shipping Fee for The United States: all continental states are free shipping, so the free shipping policy does not serve Hawaii, Alaska

             


            Can the delivery country be different from the purchase country?

              No. The delivery country must always be the same country in which the purchase was made. 

              Track my order

              Sure. In the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the " Track My Order" here or at the footer, 

                Contact us if you have any question for order status:

                support@jorotofitness.com (For all countries)
                support_jp@jorotofitness.com ( ONLY for Japan)