Return & Refund Policy

1. Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund.

2. Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

For Non-Quality Problem

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If it is not a quality issue, all returns will be charged an additional return shipping fee of $50 or more, depending on your location.

For Quality Problem or Our Fault Caused Problem

We will resend item or refund you once we get your photo or video evidence. Refunds for purchases will be credited back to your Paypal account or original credit card.

To initiate a return, customer need to provide below information in the email:

Order number
The SKU of the products which need to return or exchange
Evidence pictures to show faulty items

All returned products must be shipped with the original packaging. JOROTO is not responsible for returning packages lost in transit.

To initiate a return, please contact us via email: support@jorotofitness.com

3. Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 24 hours, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For Paypal payment, it will be very instant, within the same day. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

4. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@jorotofitness.com.

5. Exchanges

If the item you receive is the wrong model, we're happy to exchange them for you.

To exchange your item, send an email to support@jorotofitness.com please include your name, order number, the item you need. Once your items are on their way, we will ship you out the correct item as soon as possible..

Please contact our Customer service at support@jorotofitness.com or call us at +1-888-828-2521.